Shipping Policy

Welcome to Marwa Delivery! We aim to make your shopping experience simple and convenient. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at https://marwade.com.

1. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Order processing includes order verification, product availability checks, and preparation for shipment. Processing times may vary depending on the product, supplier, warehouse, and order volume.

Processing time is separate from shipping transit time.

If an unexpected delay affects your order, we will make reasonable efforts to provide an update using the contact information associated with your order.

2. Shipping Destinations

Marwa Delivery offers shipping to destinations available at checkout.

Shipping availability depends on the product, supplier, warehouse, and selected shipping method. Please confirm that your delivery address is complete and accurate before placing your order.

If a product cannot be shipped to your selected destination, we will contact you when reasonably possible to discuss the available options.

3. Estimated Delivery Times

Estimated delivery times vary depending on the product, destination, fulfillment location, shipping carrier, and shipping method.

Where available, estimated delivery times will be displayed on the product page or during checkout.

Delivery estimates are not guaranteed dates. Delays may occur because of customs inspections, weather, carrier disruptions, public holidays, or other circumstances outside our reasonable control.

If your order contains multiple products, items may arrive in separate packages and at different times.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping costs may vary according to the product, package size, destination, and available shipping method.

If free shipping is offered on a particular product or promotion, the applicable conditions will be shown with that offer.

5. Order Tracking

When tracking information is available, we will provide it through the contact details associated with your order or another available order notification method.

Tracking information may take some time to become active after a package has been shipped.

You can use the tracking link provided to check the latest available shipping updates.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional charges or delivery delays may occur if a package must be redirected or reshipped because of an incorrect address, where permitted by applicable law.

7. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Responsibility for these charges depends on the shipping arrangement, the terms displayed at checkout, and applicable law. Please review any applicable charges before placing your order.

Customs processing may also affect delivery times.

8. Delayed, Lost, or Undelivered Packages

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number and tracking information, if available.

We will review the available tracking details and, where appropriate, contact the shipping or fulfillment provider to investigate.

If a package is confirmed lost or undelivered, we will work with you to determine an appropriate resolution in accordance with our Refund Policy and applicable law.